“This new proposed rule would protect the rights of travelers and help ensure they get the timely refunds they deserve from the airlines.”įor many years, under the Department’s statutory authority to prohibit unfair practices, the Department has required airlines and ticket agents to refund travelers if airlines cancel or significantly change their flights. “When Americans buy an airline ticket, they should get to their destination safely, reliably, and affordably,” said U.S. Since early 2020, the Department has received a flood of air travel service complaints from consumers with non-refundable tickets who did not travel because airlines canceled or significantly changed their flights or because the consumers decided not to fly for pandemic-related reasons such as health concerns. ![]() Department of Transportation (Department) announced a proposed rule for public comment, which if adopted, would significantly strengthen protections for consumers seeking refunds for airline tickets.
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